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When a site loses rankings, the cause is usually buried in its structure: how pages link, what Google thinks the business is, and which signals are missing. That’s York’s specialty, across technical, on-page and off-page SEO.

He wrote the internal linking framework CCM applies across client accounts, and his off-page work builds authority that grows over years instead of spiking and fading. He watches client sites closely. Late one Friday night he spotted that a site’s pages had lost their meta descriptions and canonical tags after an update, and had it with the dev team, with examples, that same night.

Bring York in when: your rankings dropped after an update, a migration or a redesign.

Google and AI search reward content that answers a real question better than anyone else. That’s Keely’s focus. She researches what your customers are searching for, plans each page around what they need, and writes it so it’s clear and useful once they land.

She works on client SEO day to day with Ricky, Andrei and York, covering content, on-page optimisation and the details that help pages get found. The goal is content that ranks and also convinces.

Bring Keely in when: your content brings in traffic but nobody reads past the first paragraph.

Joel manages client Google Ads accounts day to day: optimisation, testing, budgets and reporting. He works side by side with Adriel, so your account gets senior oversight and someone close to the detail every day.

He follows the money. For you that means reports with fewer vanity metrics and more answers: what you spent, what it returned, and what changes next month.

Bring Joel in when: you want to know exactly what each ad dollar returned.

Social only matters to a business when it sells. Anastasia builds campaigns on Meta and TikTok with that in mind: creative that stops the scroll, targeting that reaches buyers, and reporting that shows what worked.

She plans and runs shoot days with clients, from tradies to gyms, so your ads show real people and real work. She works with Jordann on content production, so what’s filmed is made for the platform it runs on.

Bring Anastasia in when: your social gets likes but not sales.

After 11 years and hundreds of sites at Click Click Media, Jose has one test for every page: does each element move the visitor toward acting? If it doesn’t, it goes.

He works closely with Jerry’s UX research and the developers, so what’s designed is what gets built, and it loads fast. You get a site that looks right for your brand and is built to convert.

Bring Jose in when: your website looks dated and isn’t turning visitors into customers.

In paid media, the creative does most of the selling. Mark has spent six years designing it at CCM: display banners, social ads and page graphics that catch the eye and stay on brand.

He works with the paid media and social teams, so your creative is designed for the channel it runs on and can be tested and refreshed quickly when results call for it.

Bring Mark in when: your ads look like everyone else’s in the feed.

When your website is your main revenue channel, every minute of downtime has a price. Gian leads CCM’s large and complex builds for exactly those businesses: custom integrations, bespoke plugins, performance budgets and enterprise platforms.

He’s calm under pressure. When a critical PHP flaw started knocking websites offline worldwide in October 2026, Gian updated CCM’s client servers overnight and it was done by breakfast. Clients on our hosting didn’t have to do a thing.

Bring Gian in when: your website earns serious money every hour and can’t afford to go down.

Headless websites can be faster and more flexible, but they cost more to build and run. Mikko’s job is to tell you honestly whether that pays off for your business, then build whichever is right. He has worked on enterprise-scale builds in both, so the advice comes from experience, not a sales script.

Bring Mikko in when: you’re deciding whether headless is worth the cost.

A customer adds a gift card, a product and a welcome discount to their cart. Which comes off first? Does free shipping still apply? What does the confirmation email say? Get any of it wrong and you lose the sale or the customer’s trust. Julius gets it right.

For 10 years he’s been CCM’s WooCommerce specialist, building custom checkout logic for ecommerce brands. He works through change requests line by line and posts a clear daily update, so you always know where your work stands.

Bring Julius in when: your checkout is losing sales, or your discounts and shipping don’t add up.

Slow sites lose customers and rankings. Insecure sites can lose everything. Yuki has spent 12 years keeping CCM’s client sites fast, patched and online.

Recently he took the total blocking time on CCM’s own website to zero, the single biggest factor in Google’s performance score. The same work goes into client sites on our support plans. In an industry where people change jobs every 18 months, 12 years on the same client sites means he knows yours inside out.

Bring Yuki in when: your site is slow, or you’re worried about security.

Most website disasters start as a missed update or a plugin conflict. Edison spends his days making sure that doesn’t happen to you: patching, testing and maintaining client sites so problems are fixed before your customers notice. When an update breaks something on a page, he’s who the team goes to.

Bring Edison in when: you want updates done without anything breaking.

Jordann builds clean, fast, easy-to-use front ends for client websites. She also plans shoots, films and edits reels for CCM and its clients. For you, that means the person filming your content knows exactly how it will sit on your site and in your ads.

Bring Jordann in when: you need fresh content shot and built into your site.

A good campaign can be wasted on a slow or confusing landing page. Regil builds the pages your ads send people to, so they load fast, match the ad, and make it easy to enquire or buy. He works with the paid media and design teams, so your page is ready when the campaign is.

Bring Regil in when: a campaign needs a landing page live fast.

Building every site from scratch costs you time and money. Camille looks after Legion, CCM’s library of tested WordPress modules. Your site is built from parts already proven on other sites, so it goes live sooner, has fewer bugs, and is easy for your team to update.

Bring Camille in when: you want a WordPress site that’s quick to build and easy to update yourself.

Most software agencies have layers: a salesperson, a project manager, then a developer who never met you. Paladine doesn’t. Nicolas runs discovery himself and still writes the code, so nothing gets lost in translation.

His background is business analysis, automation and infrastructure, and his team builds booking platforms, integrations and middleware for businesses that have outgrown off-the-shelf tools. Every engagement is a fixed fee against a defined scope, and you own all the code at the end.

Bring Nicolas in when: your business has outgrown spreadsheets or off-the-shelf software.

Custom software is only valuable if it keeps working after the people who built it move on. Mark writes clean, maintainable code so the systems Paladine builds are easy for you to own. He has five years building production systems and works across the whole stack.

When a critical security flaw hit in October 2026, Mark worked through the night to ship a zero-hour patch.

Bring Mark in when: you need a system built properly, not just quickly.