
Custom Web Design in Sydney
- Custom designs that elevate Sydney brands
- No cookie-cutter templates, only high performance
- Speed, scalability, and conversions in one
Transform your website into a gateway for success
Sydney is competitive, which means your website can’t be average. At Click Click Media, we design and build custom websites that do more than look good: they perform, scale, and convert. From rapid load times and intuitive UX to CRO-driven landing pages and integrated systems, our senior web design team creates websites that help Sydney businesses grow.
Whether you’re a scale-up, an eCommerce brand, or a professional service provider, you’ll get a personalised website design that supports your goals today and evolves with you tomorrow. Most clients see measurable impact within the first 90 days: improved speed, stronger conversion rates, and more qualified leads.
Why Sydney businesses choose us for custom web design

You don’t just need a custom website: you need one built around your brand, your goals, and your growth. Our custom web design in Sydney combines strategy, creativity, and performance to deliver sites that set you apart and scale with your business.
- Founded in 2008 with 16+ years designing high-performing websites for Sydney brands.
- Sydney-Based Web Design Agency with in-house creative and technical expertise, no offshore outsourcing.
- ROI-Driven Approach: every custom build is designed to increase leads, sales, and long-term value.
- Market-Leading Design and Development backed by proven case studies across industries.
- 2025 Australian Web Awards Finalist: recognised in 3 categories for design and innovation.
- Tailored UX/UI designs that reflect your brand and optimise user journeys.
- Mobile-First and Responsive websites built to perform across all devices and platforms.
- No Lock-Ins: you own your site, your content, and your future roadmap.
- 100% Australian Owned and NSW Government approved supplier (ABN 80 130 483 827).
Who we help in Sydney
No matter your stage of growth, we design and build websites that make a measurable impact, not just look good. From small local businesses to national brands, we help turn your goals into online success stories.
- Local and growing businesses ready to turn a basic website into a reliable source of leads and sales.
- Ambitious scale-ups that need fast, flexible, and conversion-focused designs to support expansion and investment rounds.
- Established brands and franchises that require suburb-specific UX, consistent CRO, and scalable frameworks for multi-location growth across Sydney’s Eastern Suburbs, Northern Beaches, Inner West, and beyond.
- Professional services, trades, eCommerce, education, SaaS, and healthcare providers looking for a trusted long-term partner to manage strategy, design, and digital performance in one place.
Whether you’re starting fresh or rebuilding for the next stage of growth, we tailor every custom web design in Sydney to your goals, audience, and market opportunity.
What success looks like

Success in custom web design isn’t about re-skinning a template. It’s about creating a site that is uniquely yours, built to reflect your brand and designed to grow with your business. That means avoiding cookie-cutter layouts that look the same as your competitors, and rigid frameworks that can’t adapt to your future needs.
Our team designs bespoke websites with strategy and creativity at their core. Every design is shaped around your goals, whether that’s elevating your brand, streamlining user journeys, or improving conversions. Pages are built to be responsive, fast-loading, and easy to manage, so your site performs well across devices and is simple for your team to update.
Because visibility is as important as design, we embed SEO-friendly architecture, clean code, and smart internal linking right from the start. Projects are delivered on time, thoroughly tested, and created to scale, giving you a custom site that is distinctive, functional, and built to last.
How we deliver expert custom web design
Architecture that supports growth
Clean frameworks, scalable structures, and a tech stack aligned to your future needs, not just your launch.
Design that’s functional and beautiful
Custom UX/UI grounded in CRO, accessibility standards, and SEO best practice. Designed for humans, coded for performance.
Speed and security built in
Every site is optimised for sub-2.5s LCP, secure hosting integration, and proactive monitoring.
Conversion-focused builds
From enquiry forms to checkout flows, we optimise every interaction for clarity, trust, and action.
Governance you can trust
WCAG 2.2 AA compliance, OWASP Top 10 security practices, and full documentation. Every change is logged for transparency.
What’s included in our custom web design services
Every Click Click Media website is designed with one goal: to drive measurable business growth. Our in-house designers, developers, and marketing specialists collaborate from day one to ensure your site not only looks incredible but performs at every level.
- Discovery and strategy workshops: deep dive into your brand, goals, competitors, and customer journey to shape a results-driven design direction.
- UX/UI architecture and prototyping: wireframes and interactive prototypes built around real user data, SEO structure, and CRO best practices.
- Custom development and integrations: scalable builds across WordPress, Shopify, Webflow, or PHP with integration into CRMs, booking systems, and APIs.
- Performance and SEO optimisation: mobile-first development, speed sprints, Core Web Vitals compliance, schema markup, and accessibility standards baked in.
- Marketing alignment: designed hand-in-hand with our PPC and SEO teams to ensure every landing page, funnel, and form is conversion-ready from launch.
- Training, support, and growth planning: we don’t hand over and disappear. We coach your team, track performance, and iterate to help your site scale with your business.
Add-ons: Advanced CRO testing, dynamic content personalisation, analytics dashboards, programmatic integrations, and multi-location rollouts.
Latest reviews
Our success timeline: built for growth, not rush
Great websites aren’t rushed: they’re engineered for performance, conversion, and long-term growth. Our process balances momentum with precision, ensuring you see progress early while setting up your digital foundation to scale confidently.
- Weeks 1–2: Discovery and Planning: We run strategy workshops, audience research, and content audits to define your brand message, structure, and site goals. By the end of this phase, you’ll have a clear roadmap and visual wireframes for approval.
- Weeks 3–6: Design, Build and Integrations: Your custom design is brought to life with responsive development, integrations (CRM, eCommerce, booking, or APIs), and early-stage testing. You’ll see previews and milestones along the way, keeping you informed and confident.
- Weeks 7–10: Refinement, Optimisation and QA: Before launch, we fine-tune content, fix tracking, and optimise for Core Web Vitals, SEO, and mobile performance. This ensures a fast, high-converting site from day one.
- Weeks 11–12: Launch and Growth Setup: Once live, we monitor user behaviour, CRO signals, and analytics to identify quick wins. You’ll receive training, performance dashboards, and a growth plan aligned with your next phase: SEO, paid media, or both.
Every step is transparent and collaborative. You’ll always know what we’re doing, why it matters, and how it moves you closer to your business goals.
Our custom website design pricing
Every Click Click Media website is designed to be a growth engine, not just a pretty brochure. We build sites that pay for themselves by improving conversions, visibility, and long-term performance.
Most Sydney businesses invest from $5,000–$10,000 for a high-performing WordPress or Webflow website. This includes custom strategy, design, and development: all handled by our in-house team.
For eCommerce or multi-location projects, pricing typically starts from $20,000–$30,000 depending on the scope, integrations, and performance goals. These projects are built to scale: with SEO, speed, and CRO foundations baked in.
Ongoing optimisation and support packages start from $1,200/month (month-to-month after launch), giving you continued access to our designers, developers, and marketing specialists as your site evolves.
All pricing is indicative and exclusive of GST. You’ll receive a transparent, itemised proposal after your free discovery and design consultation.
Trial offer: FREE design concept + project quote (limited spots; offer terms apply).
Sydney custom web design market context
Understanding Sydney’s digital landscape helps you make smarter investment decisions. The custom web design market in Sydney is competitive and diverse, with businesses across industries recognising that a well-designed website is no longer optional.
- Sydney businesses invest more in digital presence: According to Deloitte’s Digital Consumer Trends, Australian businesses allocate an average of 11.5% of revenue to digital marketing, with Sydney firms often exceeding this due to higher market competition and cost of customer acquisition.
- Custom websites outperform templates: Research from Forrester shows that custom-built websites deliver 32% higher conversion rates compared to template-based sites, primarily due to better UX optimisation and brand alignment.
- Page speed directly impacts revenue: Google research demonstrates that as page load time increases from 1 to 3 seconds, bounce probability increases by 32%. For Sydney eCommerce businesses, this translates to an average revenue loss of $2,400 per month for every additional second of load time.
- Suburb-specific design considerations: Sydney’s geography creates unique challenges. Businesses in the CBD, Eastern Suburbs (Bondi, Double Bay), North Shore (Chatswood, St Leonards), and Inner West (Newtown, Surry Hills) each face different audience expectations and competitive dynamics that should inform design strategy.
- Mobile-first is critical in Sydney: IAB Australia data shows that 72% of Sydney web traffic comes from mobile devices, higher than the national average of 68%, making responsive design non-negotiable.
- Cost of poor design: Sydney businesses report an average loss of 23% in potential leads due to outdated or poorly performing websites, according to HubSpot’s State of Marketing Report.
Last updated: November 21, 2025
Mini case studies and recent wins
For more in depth case studies and deep dives see our case study page.
Kangaroo Courts: Custom Visualiser
Challenge: Enquiries relied on manual quoting and clients struggled to visualise their finished sports courts, leading to slower decisions and missed opportunities.
Solution: We designed and developed a fully interactive “Court Designer” web app, allowing users to choose layouts, colours, and materials with instant price estimates and a live project map showing recent installs.
Result: Dramatically improved engagement and trust, cutting sales turnaround time by 60% and doubling qualified enquiries within the first quarter after launch.

Bathroom Sales Direct: From WooCommerce Rebuild to 7-Figure Growth
Challenge: The old WooCommerce site was slow, cluttered, and prone to customer confusion, leading to high return rates and abandoned carts. Despite strong demand, revenue had plateaued.
Solution: We completely redesigned and replatformed the website with a conversion-driven UX, smarter product navigation, and real-time inventory syncing. CRO best practices were built into every step: from checkout flow to upsells.
Result: Within months, the new site delivered a 7-figure revenue increase and a $200K reduction in product returns. Customers stayed longer, purchased more, and trusted the brand experience end-to-end.

Meet our team
Our custom web design in Sydney delivers unique, high-performing websites built around your brand and business goals. Every project is crafted for functionality, intuitive user experiences, and long-term scalability. With our team, you gain a tailored digital solution designed to grow with you.
Jose Marie De Guzman
Senior Manager | Website Design
With 11 years at Click Click Media, Jose has shaped the look and feel of countless high-performing websites. He’s known for designing pages that make “Book Now” feel inevitable – where every pixel has a purpose. Jose’s exceptional focus on crafting beautiful, intuitive experiences ensures that design isn’t just eye-catching, but also guides visitors seamlessly toward action.
Belinda Baynes
Senior Manager | Design & Creative Specialist
For the past 7 years at Click Click Media, Belinda has shaped the look and feel of countless high-performing campaigns. Her designs sit at the intersection of brand and conversion – beautiful, fast, and built to excel in PPC and SEO environments. As a seasoned creative specialist, Belinda ensures every layout not only captures attention but also drives measurable results for clients.
Jerry Zhang
Project Manager | Design & UX Specialist
For the past 4 years at Click Click Media, Jerry has been dedicated to crafting seamless user experiences. A qualified UX professional, he maps user journeys, collects insights through surveys, and engages stakeholders to uncover friction points. If a form field doesn’t earn its keep, Jerry cuts it – streamlining experiences to be intuitive, efficient, and conversion-focused.
Rik Allison
Senior Manager | Website Projects
With 8 years at Click Click Media, Rik is known for getting complex builds live without the drama – scoping clean, shipping clean, and keeping scope creep firmly in a jar. A veteran of major IT infrastructure initiatives, including the Opal card rollout, Rik brings rock-solid discipline and experience to every project. His steady hand ensures websites are delivered on time, on budget, and to the highest standards.
Custom web design in Sydney FAQs
Custom web design often sparks big questions, and we hear many of the same ones from businesses every week. Below you’ll find clear answers to the most common queries. If yours isn’t listed, we’re only a message away.
How much does custom web design cost in Sydney?
Most Sydney businesses invest between $5,000 and $10,000 (excl. GST) for a high-performing custom website, while eCommerce or multi-location builds typically start from $20,000–$30,000 (excl. GST). Your investment depends on several key factors that shape both scope and outcomes.
Website complexity plays the biggest role in pricing. A 10-page service business site with enquiry forms and SEO optimisation sits at the lower end, while an eCommerce platform with 500+ products, custom checkout flows, inventory syncing, and CRM integration requires significantly more development time and expertise. Multi-location businesses across Sydney suburbs like Parramatta, Chatswood, or Bondi often need suburb-specific landing pages, local SEO architecture, and advanced tracking, which increases the scope.
Here’s what’s typically included in our custom web design packages:
- Discovery workshops and competitor analysis
- Custom UX/UI design and interactive prototyping
- Responsive development optimised for mobile and desktop
- Core Web Vitals optimisation (sub-2.5s load times)
- SEO foundation (schema markup, internal linking, metadata)
- Integrations (CRM, booking systems, payment gateways, APIs)
- Content management system training and handover documentation
- 12 weeks of post-launch support and performance monitoring
We don’t lock you into long-term contracts. After launch, ongoing support packages start from $1,200/month (month-to-month), giving you access to our design, development, and marketing teams as your site evolves. You own your website, your content, and your hosting. Want to know exactly what you’d invest? Get a free design consultation and we’ll provide a transparent, itemised quote based on your goals and budget.
How long does it take to build a custom website in Sydney?
Most custom websites launch within 8–12 weeks from project kickoff to go-live, though timelines vary based on scope, integrations, and how quickly you can provide feedback and approvals. We prioritise quality and performance over speed, because a rushed website rarely delivers the results Sydney businesses need.
Here’s how our typical timeline breaks down:
- Weeks 1–2: Discovery and Strategy – We run workshops, competitor analysis, and user research to define your brand positioning, site structure, and conversion goals. You’ll receive wireframes and a project roadmap for approval.
- Weeks 3–6: Design and Development – Your custom design is built out with responsive layouts, integrations (CRM, eCommerce, booking systems), and early testing. You’ll see regular progress updates and provide feedback on design iterations.
- Weeks 7–10: Refinement and QA – We fine-tune content, optimise for Core Web Vitals, implement SEO foundations, and conduct thorough cross-browser and device testing to ensure everything works flawlessly.
- Weeks 11–12: Launch and Monitoring – Once live, we monitor performance metrics, fix any post-launch issues, and provide training so your team can manage content confidently.
Complex projects with advanced features like custom calculators, membership portals, or multi-language support may extend to 14–16 weeks. Simpler redesigns or landing pages can be completed in 4–6 weeks. The key variable is often content creation and stakeholder feedback loops. The faster you can review deliverables and provide assets (copy, images, branding), the faster we can move.
Every step is transparent and collaborative. You’ll always know what we’re doing, why it matters, and when to expect the next milestone. Need a faster turnaround? Talk to us about expedited timelines, though we never compromise on quality or performance to meet arbitrary deadlines.
Do you only work with WordPress, or can you build on other platforms?
We work across WordPress, Shopify, Webflow, and headless builds (e.g. Next.js + headless CMS), choosing the platform that best suits your goals, technical requirements, and long-term growth plans. There’s no one-size-fits-all solution in custom web design, and we’re platform-agnostic in our approach.
WordPress is our most common recommendation for service businesses, content-heavy sites, and brands that need flexibility and full ownership. It powers 43% of the web for good reason: robust plugin ecosystem, SEO-friendly architecture, and complete control over your site. We build custom WordPress sites with Gutenberg blocks, Advanced Custom Fields, and optimised hosting that delivers sub-2.5s load times.
Shopify is ideal for eCommerce brands that want to launch quickly with built-in payment processing, inventory management, and scalability. We create custom Shopify themes, integrate third-party apps, and optimise checkout flows to maximise conversions. It’s particularly strong for brands selling physical products across Australia or internationally.
Webflow suits design-led brands and marketing teams that want visual control without touching code. It’s faster to iterate on designs, excellent for landing pages and campaigns, and delivers clean, performant code. We use Webflow for clients who prioritise design flexibility and want their marketing team to update content easily.
Headless builds (React, Next.js, Vue) are for high-traffic sites, SaaS platforms, or brands that need maximum performance and custom functionality. We decouple the front-end from the CMS, giving you a blazing-fast user experience while maintaining content management simplicity. This approach is more expensive upfront but delivers unmatched performance and flexibility.
We also work with WooCommerce (WordPress eCommerce), custom PHP frameworks, and API integrations when your requirements demand it. During discovery, we’ll recommend the platform that balances your budget, timeline, technical requirements, and growth ambitions. Our job is to match technology to business goals, not force you into a single solution.
Can you design websites that target specific Sydney suburbs?
Yes, we specialise in multi-location frameworks with suburb-specific targeting and local SEO baked into the architecture. For businesses operating across multiple Sydney areas (or planning to expand), we create scalable structures that let you dominate local search in Bondi, Chatswood, Parramatta, Newtown, or wherever your customers are.
Suburb-specific pages aren’t just copy-paste templates with different postcodes. We build unique landing pages for each location with:
- Local customer testimonials and case studies from that suburb
- Area-specific service variations (e.g. strata work in the Eastern Suburbs, heritage compliance in Inner West)
- Suburb-focused imagery and local landmarks
- Google Maps integration and LocalBusiness schema markup
- Service area definitions for surrounding suburbs
- Local market insights and pricing context
This approach is particularly effective for trades (plumbers, electricians, landscapers), professional services (accountants, lawyers, medical practices), and franchises with multiple locations. Sydney’s geography creates distinct local markets. Someone searching in Bondi has different expectations and price sensitivity than someone in Penrith, and your website should reflect that.
We also implement local link building strategies, Google Business Profile optimisation for each location, and suburb-specific content calendars to build authority in each area. For businesses with 5+ locations, we can create a centralised suburb hub with interactive maps and filtering, making it easy for customers to find their nearest service point.
The technical foundation matters too. We use proper URL structures (/suburbs/bondi/ not /bondi.html), implement hreflang for multi-language sites, and create internal linking architectures that pass authority to location pages. Want to dominate local search across Sydney? This is how you do it properly.
Do you provide web hosting, or do we need to arrange that separately?
We recommend and manage scalable, secure hosting integrated into your custom web design build, taking the technical complexity off your plate. Most clients choose our managed hosting because it’s optimised specifically for the websites we build, ensuring peak performance, security, and uptime from day one.
Our hosting infrastructure includes:
- Australian-based servers (Sydney data centres) for faster load times to local audiences
- SSL certificates and HTTPS implementation
- Daily automated backups with 30-day retention
- CDN integration for global content delivery
- Firewall protection and malware scanning
- Core Web Vitals optimisation (caching, image compression, lazy loading)
- 99.9% uptime guarantee with proactive monitoring
- Software updates and security patching
Hosting costs are separate from your website build and start from $50/month for small business sites, scaling up to $200–$400/month for high-traffic eCommerce sites or platforms with advanced requirements. This is billed monthly with no lock-in contracts, and you can move your site elsewhere if you choose (though we’ll be sad to see you go).
If you already have hosting you’re happy with, we can work with that too. However, we’ve seen many projects delayed or compromised by cheap shared hosting that can’t handle the performance requirements of a modern custom website. Slow hosting undermines all the speed optimisation work we do during development, and weak security creates ongoing headaches.
The reality is: hosting isn’t just about keeping your site online. It’s about speed, security, scalability, and having experts on call when something breaks at 2am on a Saturday (yes, we’ve handled that). We include hosting management in our ongoing support packages, so you get technical expertise without hiring in-house IT staff.
For enterprise clients or specific technical requirements (SOC 2 compliance, dedicated servers, custom infrastructure), we can architect tailored hosting solutions. Let’s discuss your needs during discovery.
How do you measure and report on website performance?
We provide transparent, ongoing reporting on the metrics that actually matter to your business: site speed, SEO visibility, conversion rates, user behaviour, and technical health. You’ll get clear dashboards and monthly summaries without jargon or vanity metrics.
Every custom web design client receives:
- Core Web Vitals monitoring – We track Largest Contentful Paint (LCP), First Input Delay (FID), and Cumulative Layout Shift (CLS) monthly to ensure your site meets Google’s performance standards. These metrics directly impact rankings and user experience.
- Google Search Console reporting – You’ll see which keywords are driving impressions and clicks, where you’re ranking, and which pages are performing best. This data informs ongoing content and SEO strategy.
- Google Analytics insights – We track traffic sources, user behaviour, bounce rates, and conversion goals. You’ll understand where visitors come from, what they do on your site, and where they drop off.
- Conversion tracking – Whether it’s form submissions, phone calls, quote requests, or eCommerce transactions, we implement comprehensive tracking so you know exactly what’s working.
- Uptime and security monitoring – We proactively monitor your site 24/7 and get alerts if anything breaks. You’ll receive incident reports if downtime occurs (though with our hosting, it rarely does).
- Technical health checks – Monthly audits of broken links, 404 errors, mobile usability issues, and security vulnerabilities. We fix problems before they impact your business.
For clients on ongoing support packages, we provide monthly performance reports with clear recommendations for improvements. These aren’t 20-page PDF dumps; they’re actionable summaries you can digest in 5 minutes. We also run quarterly strategy calls to review performance trends and plan the next phase of optimisation.
If you’re running paid advertising alongside your custom website, we integrate reporting across channels so you see the complete picture of how PPC and SEO work together to drive revenue. For eCommerce clients, we track revenue attribution, average order value, cart abandonment rates, and customer lifetime value.
The goal isn’t to drown you in data. It’s to give you confidence that your website is performing, and clear direction on where to invest next for maximum impact.
Can your custom web design work hand-in-hand with SEO and PPC?
Absolutely. We build SEO-ready architecture from the ground up, and every custom website is designed to integrate with your PPC campaigns and SEO strategy. This is one of our core differentiators: we don’t just hand you a pretty site and wish you luck with marketing. Design, development, and growth work together from day one.
Here’s how we integrate custom web design with SEO:
- Keyword-mapped site architecture – We structure your site hierarchy around target keywords and user intent, ensuring every page has a clear SEO purpose and internal linking strategy.
- Schema markup implementation – We add structured data for services, local businesses, FAQs, reviews, and products to help Google understand your content and trigger rich results.
- Core Web Vitals optimisation – Speed, mobile-friendliness, and interactivity are built in, not bolted on later. Google rewards fast sites with better rankings.
- On-page SEO foundations – Clean URL structures, optimised metadata, proper heading hierarchies, image alt text, and internal linking are implemented during development.
- Content architecture for growth – We design flexible content systems that make it easy to add blog posts, case studies, and new service pages as your SEO strategy evolves.
For PPC integration, we design high-converting landing pages specifically for your ad campaigns:
- Message match – Landing page headlines and content mirror your ad copy for consistency and trust.
- Single conversion goals – Each PPC landing page is built around one primary action (request quote, book consultation, purchase) with minimal distractions.
- Fast load times – PPC traffic is expensive. Slow landing pages waste your ad spend. We optimise for sub-2.0s load times on campaign pages.
- Conversion tracking – Proper event tracking, conversion pixels, and analytics implementation so you know exactly which ads and keywords drive results.
- A/B testing infrastructure – We build flexibility for testing headlines, CTAs, images, and form fields to continuously improve conversion rates.
Our web design, SEO, and PPC teams collaborate from discovery through launch. You get a website that ranks organically AND converts paid traffic efficiently. That’s the difference between a one-dimensional agency and a full-service growth partner.
Are there long-term contracts, or can we work month-to-month?
No lock-in after launch. You can work with us month-to-month because we’d rather earn your business continuously than trap you in a contract. This applies to ongoing support, hosting, and optimisation services once your custom website is live.
Here’s how our engagement model works:
- Website build phase – We do require a project agreement during the 8–12 week build period. This protects both parties and ensures clear scope, timelines, and deliverables. You’ll pay 50% upfront and 50% at launch.
- Post-launch support – After your site goes live, ongoing support is completely optional and billed monthly with 30 days notice to cancel. You own your website, your content, and your hosting credentials.
- Ongoing optimisation – If you continue working with us for updates, performance monitoring, SEO, or marketing, those services are month-to-month starting from $1,200/month depending on scope.
Why do we avoid lock-ins? Because Sydney businesses are tired of being trapped in bad agency relationships. We’ve seen too many horror stories: clients paying for subpar service they can’t escape, websites held hostage when they want to leave, or surprise fees buried in 36-month contracts.
Our approach is simple: deliver excellent work every month, and you’ll choose to stay. Stop delivering, and you should leave. That accountability keeps us sharp and ensures we’re constantly proving our value. Most clients stick with us for years not because they’re contractually obligated, but because their websites perform, their businesses grow, and we make their lives easier.
You also own everything we build. Your website code, design files, content, and hosting access are yours. If you decide to move on, we provide a clean handover with documentation and export files. No drama, no hostage situations, no surprise invoices.
For larger enterprise clients or multi-year website roadmaps, we can structure longer agreements with discounted rates. But that’s your choice, not ours. The default is flexibility and trust.
What happens if we need changes or updates after the site launches?
We include 12 weeks of post-launch support with every custom web design project, covering bug fixes, content updates, and minor adjustments as you settle into your new site. After that, you can either manage updates yourself (we’ll train you), purchase support hours as needed, or subscribe to our ongoing support packages.
During the 12-week post-launch period, we:
- Fix any bugs or technical issues that emerge after launch
- Monitor site performance and Core Web Vitals
- Make minor content edits and adjustments
- Provide CMS training for your team
- Answer questions and troubleshoot issues
After that period ends, you have three options:
- Manage it yourself – We build user-friendly CMS systems (WordPress, Webflow, Shopify) that let non-technical teams make updates. If you have internal resources or want full control, you can self-manage everything.
- Pay-as-you-go support – Purchase blocks of support hours ($150/hour, minimum 2 hours) when you need occasional updates, new features, or technical help. This works well for businesses with sporadic needs.
- Monthly support package – Most clients choose this option. From $1,200/month, you get allocated hours for updates, performance monitoring, security patching, CRO improvements, and priority support. This is month-to-month with no lock-in.
For businesses planning significant growth, we also offer retainer packages that combine website management with SEO and PPC services. This gives you a dedicated team managing your entire digital presence, not just keeping your site online.
Major redesigns or new features (like adding eCommerce to a brochure site or building a custom booking system) are quoted separately as mini-projects. We’ll provide transparent estimates upfront so you can make informed decisions about when and how to evolve your site.
The bottom line: we don’t disappear after launch. Your website is a living asset that should evolve with your business, and we’re here to support that growth however you need us.
How do you handle website content — do we write it or do you?
We’re flexible on content creation based on your needs, budget, and timeline. Most clients collaborate with us: you provide subject matter expertise and key messaging, and we structure, polish, and optimise it for web performance and SEO. This hybrid approach delivers the best results because you know your business intimately, and we know how to make that knowledge convert online.
Here are your content options:
- You write, we optimise – If you have existing content or want to write everything yourself, we’ll review it for structure, readability, SEO, and conversion optimisation. We’ll suggest edits, add strategic CTAs, and ensure it works in your custom design.
- Collaborative creation (most common) – You provide rough drafts, bullet points, or subject matter expertise through interviews. We transform that into polished web copy with proper structure, headers, internal links, and SEO optimisation. This typically adds 2-3 weeks to the timeline and $2,000–$5,000 to the project depending on page count.
- Full content creation – We handle everything from strategy through final copy. This works well for time-poor business owners or when you’re launching an entirely new brand. We conduct stakeholder interviews, competitor research, and customer surveys to inform the content strategy. Budget $5,000–$15,000 depending on site scope.
Regardless of which option you choose, every custom website includes:
- Content architecture and information hierarchy planning
- Headline and CTA optimisation for conversions
- Keyword integration for SEO (without awkward stuffing)
- Meta descriptions and page titles
- Image alt text for accessibility and SEO
- Internal linking strategy
We don’t do thin, generic content. Every page is written or optimised for a specific purpose: answering customer questions, addressing objections, demonstrating expertise, and guiding visitors toward conversion. That means avoiding jargon, getting specific with examples, and writing like you’re explaining your service to a smart colleague over coffee.
For ongoing content needs (blog posts, case studies, service page expansions), we offer monthly content packages starting from $800/month. This keeps your site fresh, supports your SEO strategy, and gives you a consistent publishing cadence without hiring in-house writers.
Bottom line: we’ll match our content involvement to your capacity and budget. But we never compromise on quality, because average content undermines even the best custom design.
What makes Click Click Media different from other Sydney web design agencies?
We’re a full-service digital agency, which means your custom website isn’t built in isolation: it’s designed to work with SEO, PPC, and conversion strategy from day one. Most Sydney agencies specialise in one discipline. We integrate all three, giving you a website that looks exceptional AND drives measurable business growth.
Here’s what sets us apart:
- 16+ years designing for Sydney businesses – Founded in 2008, we’ve seen trends come and go. We know what works long-term, not just what looks good in a portfolio.
- In-house team, no offshore outsourcing – Every designer, developer, and strategist works from our Sydney office. You get direct access to the people building your site, not account managers passing messages to contractors overseas.
- Integrated marketing approach – We don’t just build websites. We run Google Ads, SEO campaigns, and CRO testing. Your custom design is optimised for how real marketing actually works, not theoretical best practices.
- 2025 Australian Web Awards finalists – Three of our projects made the finals in 2025, recognised for design excellence and innovation across categories.
- No lock-in contracts – After launch, you’re month-to-month. We earn your business every month by delivering results, not by trapping you in long-term agreements.
- Performance obsession – We’re not satisfied with a site that just looks good. Every custom build hits sub-2.5s load times, passes Core Web Vitals, and is optimised for mobile-first indexing.
- Transparent pricing – You get itemised quotes upfront with clear scope. No surprise fees, no scope creep without approval, no hidden hosting bills.
- You own everything – The website, the code, the content, the hosting credentials. If you leave, everything goes with you. No hostage situations.
We’re also NSW Government approved suppliers (ABN 80 130 483 827) and 100% Australian owned, which matters for businesses that need local accountability or work with government contracts.
But here’s the real difference: we care about your business outcomes, not just deliverables. A beautiful website that doesn’t generate leads or sales is a failure, even if it wins design awards. We measure success by your revenue growth, lead quality, and ROI. That customer-first mindset shapes every decision we make during your project.
If you want a website that’s an actual business asset (not just a digital brochure), and you want a team that sticks around to help you grow, that’s us.
Can you integrate our website with existing systems like CRMs, booking platforms, or eCommerce?
Yes, we specialise in complex integrations that connect your custom website to CRMs (Salesforce, HubSpot, Zoho), booking systems (Calendly, Acuity, custom schedulers), eCommerce platforms, payment gateways, and virtually any third-party system with an API. These integrations are often what separates a basic website from a true business growth engine.
Common integrations we build:
- CRM systems – Automatically push form submissions, quote requests, or customer data into your CRM. This eliminates manual data entry, ensures no leads fall through the cracks, and provides your sales team with instant notifications.
- Booking and scheduling – Whether you’re a medical practice, consultancy, or service business, we integrate appointment booking directly into your website with real-time availability, automated confirmations, and calendar syncing.
- Payment gateways – Stripe, PayPal, Square, or Australian-specific options like eWAY and Pin Payments. We implement secure checkout flows with PCI compliance and fraud protection.
- Inventory management – For eCommerce sites, we sync product inventory, pricing, and fulfilment data between your website and back-end systems. This prevents overselling and keeps product information accurate.
- Email marketing platforms – Connect to Mailchimp, ActiveCampaign, or Klaviyo to automate list building, segment audiences, and trigger email sequences based on website behaviour.
- Accounting software – Xero, MYOB, and QuickBooks integrations that automatically create invoices, track payments, and sync customer records.
- Custom APIs – If you have proprietary systems or unique requirements, we build custom API connections that pull data dynamically, display real-time information, or automate complex workflows.
Integration complexity affects project timelines and cost. Simple form-to-CRM connections might add 1-2 weeks and $1,500–$3,000. Complex multi-system integrations with custom logic, data transformation, and error handling can add 4-6 weeks and $8,000–$15,000.
We also build integrations with proper error handling, logging, and monitoring so you’re alerted if something breaks. The worst scenario is discovering weeks later that leads haven’t been flowing into your CRM. We prevent that with proactive monitoring and automated health checks.
During discovery, we’ll map out your existing systems, identify integration opportunities, and recommend the most efficient technical approach. Sometimes that means building custom connections. Other times, middleware platforms like Zapier or Make provide faster, more cost-effective solutions. We’ll guide you toward what makes sense for your business and budget.
What suburbs in Sydney see the best results from custom web design?
Custom web design delivers results across all Sydney suburbs, but we see particularly strong impact in high-competition markets where businesses need to differentiate themselves: CBD, Eastern Suburbs (Bondi, Double Bay, Paddington), Lower North Shore (Mosman, Neutral Bay, Crows Nest), Northern Beaches (Manly, Dee Why, Mona Vale), Inner West (Newtown, Surry Hills, Marrickville), and growth corridors like Parramatta and Macquarie Park.
Here’s why certain areas particularly benefit:
- CBD and Eastern Suburbs – These markets have sophisticated audiences, higher average transaction values, and intense competition. A generic template won’t cut through. Custom design that demonstrates professionalism, builds trust, and delivers exceptional UX is essential. We’re talking premium service businesses, medical specialists, legal firms, and luxury retail.
- Northern Beaches – This market has a strong local identity and community focus. Custom designs that reflect beach lifestyle, local landmarks, and community values resonate strongly. We build suburb-specific landing pages for service businesses covering multiple beach locations.
- Inner West – Creative industries, hospitality, and retail thrive here. Audiences expect design-led, brand-forward experiences. Cookie-cutter templates look lazy and undermine credibility. Custom websites that showcase personality and creativity win business.
- Parramatta and Western Sydney – Rapid growth and new business formation create opportunities for early movers. Custom websites optimised for local SEO help businesses dominate emerging markets before competition intensifies.
That said, custom web design isn’t just for premium markets. We’ve helped trades businesses in Western Sydney, professional services in the Hills District, and eCommerce brands serving all of Australia. The common thread isn’t geography: it’s businesses that understand their website is a growth asset worth investing in properly.
For multi-location businesses (franchises, service chains, strata management), we build suburb-specific landing pages that target local search in each area. This approach is particularly effective for businesses operating across 5+ Sydney suburbs, allowing you to capture local search volume in each market while maintaining brand consistency.
If you’re competing in any Sydney market where customers research online before buying (which is virtually every market in 2025), custom web design gives you a measurable competitive advantage. The question isn’t whether it works in your suburb, but whether you’re ready to outcompete businesses still using cheap templates.
Do you offer website maintenance and security updates after launch?
Yes, we provide comprehensive maintenance and security packages starting from $1,200/month (month-to-month, no lock-in). This covers software updates, security patching, performance monitoring, content updates, and priority support. For businesses that don’t want to think about technical maintenance, this is the easiest way to keep your custom website secure, fast, and up-to-date.
Here’s what’s included in our standard maintenance package:
- Security updates and patching – We monitor for vulnerabilities and apply security patches to WordPress core, plugins, themes, and server software. This happens within 24-48 hours of security releases to protect your site from exploits.
- Daily automated backups – Your site is backed up daily with 30-day retention. If something breaks, we can restore to any point in the last month.
- Uptime monitoring – We check your site every 5 minutes. If it goes down, we get alerts and investigate immediately. You’ll receive incident reports with root cause analysis.
- Performance monitoring – Monthly Core Web Vitals checks, broken link scans, and speed optimisation recommendations. If performance degrades, we investigate and fix it.
- Content updates – Up to 4 hours per month of content edits, image updates, or minor page changes. Need to update pricing, add a new team member, or fix a typo? We handle it.
- Priority support – Email and phone support with 4-hour response time (business hours). If something breaks or you have questions, we’re on it quickly.
- Monthly reporting – Summary of updates applied, performance metrics, security status, and recommendations for improvements.
For higher-traffic sites or those with complex requirements (eCommerce, membership portals, custom functionality), we offer premium maintenance packages from $2,400/month with expanded support hours, advanced performance optimisation, and dedicated account management.
If you prefer to self-manage maintenance, we provide full training and documentation during handover. Modern CMS platforms like WordPress and Webflow make routine updates straightforward for non-technical users. However, security vulnerabilities, server issues, and performance degradation require technical expertise to handle properly. Most clients find the peace of mind and time savings worth the investment.
We also offer one-off maintenance (from $150/hour, minimum 2 hours) if you only need occasional support. But given the time value of dealing with technical issues yourself, most businesses find monthly packages more cost-effective.
Your custom website is a business asset worth protecting. Regular maintenance prevents small issues from becoming expensive emergencies, keeps your site secure against evolving threats, and ensures it continues performing at peak levels as your traffic grows.
How do you optimise custom websites for mobile devices?
We build mobile-first, which means every custom website is designed primarily for mobile devices and scaled up to desktop, not the other way around. This approach reflects how Sydney audiences actually use the web: 72% of your visitors will interact with your site on mobile, and Google uses mobile performance as the primary ranking factor.
Here’s how we optimise for mobile:
- Responsive design – Every page adapts fluidly across screen sizes (mobile phones, tablets, desktops, large displays). Layouts reflow, images scale, and navigation reorganises to provide optimal experiences on each device.
- Touch-optimised interactions – Buttons and links are sized for thumbs (minimum 44x44px), with adequate spacing to prevent mis-taps. Swipe gestures, tap targets, and mobile-specific interactions are designed for one-handed use.
- Mobile-specific navigation – We implement hamburger menus, sticky headers, and simplified navigation patterns that work on small screens. Desktop mega-menus are reimagined for mobile without cramming them into awkward dropdowns.
- Mobile speed optimisation – We optimise images for mobile (WebP format, lazy loading, responsive images), minimise code, and prioritise above-the-fold content. Target: sub-2.5s Largest Contentful Paint on 4G connections.
- Readable typography – Text is sized for mobile reading (minimum 16px body text), with adequate line height and paragraph spacing. No pinching and zooming to read content.
- Streamlined forms – Mobile forms use appropriate input types (tel for phone numbers, email for email addresses), implement autofill, and minimise required fields to reduce mobile form abandonment.
- Mobile-specific content – We sometimes hide less critical content on mobile or reorganise information hierarchy to prioritise what mobile users need most. Long paragraphs are broken up, and scannable formatting is emphasised.
Every custom design is tested across:
- iOS (iPhone 12-16 series, various screen sizes)
- Android (Samsung, Google Pixel, various manufacturers)
- Tablets (iPad, Android tablets)
- Different browsers (Safari, Chrome, Firefox, Samsung Internet)
- Various network conditions (4G, 5G, slower connections)
We also implement progressive enhancement, meaning your site works on older devices and degrades gracefully when features aren’t supported. The goal is a fast, functional experience for everyone, not just users with the latest iPhone.
For businesses where mobile conversion is critical (e.g. emergency trades, food delivery, booking services), we conduct mobile-specific user testing and optimise conversion funnels separately for mobile and desktop. The user journeys are different, and your design should reflect that.
Mobile isn’t an afterthought or a checkbox. It’s how most of your customers will experience your brand online, and we design accordingly.
Ready to see what Sydney’s top web design agency can do?
Your business deserves a web design team that is as passionate about its success as you are. We turn your goals into growth through custom website designs, continuous optimisation, and a friendly, customer-first approach.
Resources and Further Reading
UX Research Template
Our free UX Research Template helps you structure insights, understand user needs, and turn feedback into actionable design improvements.
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