UX Design in Sydney
- 17 years designing user experiences that convert
- 2x conversions on recent UX overhauls, 90-day results
- User research, prototyping, and testing built into every project
UX design that drives conversions, not just clicks
Click Click Media designs and optimises user experiences that convert. A confusing layout, slow load, or buried call-to-action can lose a customer in seconds. Our Sydney-based UX team has spent 17 years solving these problems for brands across eCommerce, SaaS, professional services, and multi-location businesses.
Our senior UX strategists and website designers combine behavioural insight with data-led testing to deliver experiences that drive growth. Most clients see measurable lifts in engagement and conversion within the first 90 days of a UX overhaul.
Why businesses choose us for UX design
Choosing a UX design agency is not about dashboards. It is about outcomes. You need experiences that drive engagement, reduce friction, and increase conversions. Our UX design services put users first while keeping your business goals front and centre.
- Founded in 2008 with 17 years of experience designing user-focused digital experiences.
- Sydney-Based UX Design Agency with in-house UX/UI designers and developers in Norwest.
- ROI-Driven Approach: every design decision is backed by data and business outcomes.
- Proven UX Results with case studies showing 2x conversions and measurable revenue lifts.
- 2025 Australian Web Awards Finalist: recognised in 3 categories for design and innovation.
- User-Centred Research and Testing: every interface is validated with real users before launch.
- Mobile-First and Accessible: UX designed for responsiveness, speed, and WCAG 2.2 AA compliance.
- No Lock-Ins: you own your designs, your assets, and your optimisation roadmap.
Who we help
- Growth-minded SMEs ready for websites that sell, not just show.
- Funded scale-ups needing adaptable UX to support rapid expansion.
- Multi-location brands requiring suburb-specific experiences and conversion flows.
- Professional services, trades, SaaS, education, healthcare, and eCommerce businesses looking to lift engagement and sales.
What success looks like
Success in UX design is not about making a site look clean on the surface. It is about ensuring every interaction is purposeful, intuitive, and aligned with business goals. That means avoiding designs that frustrate users, bury key actions, or ignore accessibility standards.
Our team creates user-focused experiences that streamline journeys and make interactions effortless. We combine research, testing, and strategy to design pathways that reduce friction, improve engagement, and increase conversions. Navigation is kept simple, logical, and responsive, so users can find what they need quickly across any device.
And because a great user experience drives growth, we build with accessibility, SEO, and performance in mind from the start. Projects are delivered on time, tested thoroughly, and structured for long-term usability: a digital experience that does not just look good but truly works for your customers and your business.
How our UX design process works
- Research and mapping: Customer-journey audits, stakeholder interviews, heatmaps and analytics to locate friction and opportunity.
- Structure and flow: Information architecture and navigation aligned to user intent; clear hierarchies for both mobile and desktop journeys.
- Design and testing: Wireframes and interactive prototypes in Figma; moderated and unmoderated testing with real users before build.
- Speed and accessibility: Core Web Vitals targeted (LCP less than 2.5s, CLS less than 0.1, INP less than 200ms) with WCAG 2.2 AA baked in from day one.
- Ongoing optimisation: A/B tests, behavioural tracking and a weekly test cadence so performance compounds over time.
What is included in our UX design services
- Full UX research, audit and strategy
- Wireframes and interactive prototypes
- Design-system recommendations
- Conversion-focused landing page builds
- Weekly testing and optimisation cadence
- Transparent reporting plus monthly strategy call
Add-ons: usability studies, accessibility audits, heatmap and session recording setup, CRO consulting.
From platforms to payments: the tech behind winning UX
- CMS and Platforms: WordPress/WooCommerce, Shopify, Webflow, Headless (WP/Shopify + Next.js)
- Tooling: GA4 and GTM, Hotjar/Clarity, Looker Studio, VWO/Optimizely
- Delivery: Cloudflare CDN/WAF, Git-based CI/CD, New Relic/Datadog
- Standards: OWASP Top 10 practices, WCAG 2.2 AA, Australian Privacy Principles (APPs).
- eCommerce: PCI-aware patterns with tokenised payment flows.
Proof in the numbers: how we measure UX that matters
- North-star metrics: conversion rate, revenue/lead quality, task success, time to value.
- UX scorecard: page-type benchmarks for CVR, bounce, scroll depth, INP/LCP, form completion.
- Attribution clarity: GA4 events plus server-side tagging where required, so UX impact is provable.
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Our UX design success timeline
Every UX project follows a structured process designed to deliver measurable improvements. Here is what to expect when working with our Sydney team:
- Weeks 1 to 2: Discovery and Research
We conduct a full UX audit, review analytics and heatmaps, run stakeholder interviews, and define your measurement plan. You will receive a strategy document outlining key friction points, opportunities, and prioritised recommendations. - Weeks 3 to 6: Design and Prototyping
Wireframes and interactive prototypes are developed in Figma. We run user testing sessions to validate design decisions before any build work begins. High-impact pages are prioritised for first launches. - Weeks 7 to 12: Build, Test, and Optimise
Designs move into development with our web development team. We run A/B tests on key flows, iterate based on real user data, and roll out improvements across your site. Performance reviews happen weekly so you see progress as it happens. - Ongoing: Monthly Optimisation
Most clients continue with monthly UX optimisation to compound gains over time. This includes conversion tracking, behavioural analysis, and continuous A/B testing to keep improving results.
UX design pricing
We structure UX projects to match your scope and goals. Here is what most Sydney businesses invest:
- UX Audit and Strategy: $3,500 to $6,000
Ideal for businesses wanting a clear picture of current UX issues before committing to a full project. Includes heatmap analysis, user journey mapping, and a prioritised recommendations report. - UX Design Project: $8,000 to $15,000
For service businesses and SMEs needing wireframes, prototypes, and user testing across key pages. Includes research, Figma deliverables, and handoff documentation. - eCommerce and SaaS UX: $15,000 to $30,000
Comprehensive UX overhauls for complex user journeys, multiple conversion funnels, and checkout optimisation. Often paired with eCommerce web design or development. - Monthly UX Optimisation: $1,200 to $3,500/month
Ongoing A/B testing, conversion tracking, and iterative improvements. Most clients see compounding gains over 6 to 12 months of continuous optimisation.
No lock-ins after the first 90 days. Stay because it works, not because you are stuck in a contract.
All pricing is indicative and exclusive of GST. You will receive a fully itemised proposal after your free audit so you know exactly what you are paying for.
Trial offer: FREE design concept + project quote (limited spots; offer terms apply).
Last updated: January 15, 2026
Results, not promises
For more in-depth case studies and deep dives see our case study page.
SILK and ASC: Mobile-First UX Redesign
Challenge: SILK Laser Clinics had strong traffic but low mobile conversion rates. Users struggled with complex booking flows across their Sydney locations, and checkout abandonment was costing real revenue.
Solution: We rebuilt the mobile experience from the ground up. This included simplified navigation, streamlined booking forms with fewer steps, and an optimised checkout journey with clearer CTAs and trust signals. User testing with real customers validated every design decision before development.
Result: 2x conversions and doubled online purchases within 90 days of launch. The redesign also improved average session duration and reduced bounce rates across mobile devices.
Meet our UX design team
Our UX design process creates user-focused experiences that keep visitors engaged and converting. Every interaction is carefully mapped to remove friction, improve flow, and align with business goals. With our team, you gain digital experiences that perform at every touchpoint.
Jerry Zhang
Project Manager | Design & UX Specialist
For the past 4 years at Click Click Media, Jerry has been dedicated to crafting seamless user experiences. A qualified UX professional, he maps user journeys, collects insights through surveys, and engages stakeholders to uncover friction points. If a form field doesn’t earn its keep, Jerry cuts it – streamlining experiences to be intuitive, efficient, and conversion-focused.
Belinda Baynes
Senior Manager | Design & Creative Specialist
For the past 7 years at Click Click Media, Belinda has shaped the look and feel of countless high-performing campaigns. Her designs sit at the intersection of brand and conversion – beautiful, fast, and built to excel in PPC and SEO environments. As a seasoned creative specialist, Belinda ensures every layout not only captures attention but also drives measurable results for clients.
Jose Marie De Guzman
Senior Manager | Website Design
With 11 years at Click Click Media, Jose has shaped the look and feel of countless high-performing websites. He’s known for designing pages that make “Book Now” feel inevitable – where every pixel has a purpose. Jose’s exceptional focus on crafting beautiful, intuitive experiences ensures that design isn’t just eye-catching, but also guides visitors seamlessly toward action.
Mark Dollente
Web & Digital Asset Designer
For the past 6 years at Click Click Media, Mark has been behind countless crisp ad creatives and high-quality page assets that load fast and look premium. Known for his keen eye and creative flair, Mark consistently delivers designs that not only catch attention but also elevate brand perception – bringing a polished, professional edge to every campaign.
UX design FAQs
When it comes to UX, we are often asked how design choices impact user behaviour and business results. We have pulled together answers to the most common questions, but if you would like clarity on something specific, our team is always ready to help.
How much does UX design cost in Sydney?
Most UX projects start from $8,000 (excl. GST), with monthly optimisation packages available from $1,200/month.
Final costs depend on complexity, integration needs, and the volume of templates or flows. eCommerce and SaaS projects with multiple user journeys typically invest $15,000 to $25,000 for a comprehensive UX overhaul. All proposals are fully itemised so you know exactly what you are paying for.
How fast will we see results from UX improvements?
Engagement lifts can appear within weeks; meaningful conversion gains typically show within 30 to 90 days.
Timelines depend on your traffic volume and test velocity. Higher-traffic sites can validate changes faster. We set up tracking from day one so you can see the impact as it happens, not months later.
Do you test with real users?
Yes, we run both moderated and unmoderated sessions with representative users.
We also use ongoing behavioural analytics including heatmaps, session recordings, and scroll-depth tracking to validate design decisions. Real user testing catches friction points that internal reviews miss.
Can you improve our current site without a full rebuild?
Absolutely. We prioritise high-impact incremental UX changes that move metrics now.
Many clients see significant gains from navigation improvements, form optimisation, and CTA refinement without a full rebuild. We only recommend larger refactors when the data shows the current foundation is limiting your growth.
Do you handle accessibility compliance?
We design to WCAG 2.2 AA standards from day one.
This includes reducing cognitive load, ensuring keyboard and screen-reader support, and documenting decisions for compliance records. Accessible design is not just a legal requirement: it improves usability for all visitors.
Will UX improvements help SEO?
Yes, better UX directly improves Core Web Vitals, dwell time, and conversion signals.
Google uses these metrics as ranking factors. We also create search-friendly information architecture and internal-linking patterns that help search engines understand your site structure. Our SEO team often collaborates on UX projects for this reason.
Do you work with our dev team or CMS?
We collaborate with in-house or partner devs across WordPress, Shopify, Webflow, and headless stacks.
We use Git-based workflows and provide design handoffs in Figma with detailed specs. If you have existing developers, we integrate with their process rather than creating friction.
Who owns the designs and research?
You do. Figma files, research outputs, prototypes, and test results are delivered to your team.
We do not hold your assets hostage. Everything we create is yours to use, modify, and build on, whether you continue working with us or not.
Ready to see what Sydney’s top UX design agency can do?
Your business deserves a UX team that is as passionate about its success as you are. We turn your goals into growth through user-centred design, continuous optimisation, and a friendly, customer-first approach.
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We have been helping businesses thrive since 2008.
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