UX Design in Sydney
2x conversions in 90 days. Research-led UX that pays for itself.
- 17 years designing user experiences that convert
- 2x conversions on recent UX overhauls, 90-day results
- User research, prototyping, and testing built into every project
UX design that drives conversions, not just clicks
Click Click Media designs and optimises user experiences that convert. A confusing layout, slow load, or buried call-to-action can lose a customer in seconds. Our Sydney-based UX team has spent 17 years solving these problems for brands across ecommerce, SaaS, professional services, and multi-location businesses.
Our senior UX strategists and website designers combine behavioural insight with data-led testing to deliver experiences that drive growth. Most clients see measurable lifts in engagement and conversion within the first 90 days of a UX overhaul.
Why businesses choose us for UX design
Choosing a UX design agency is not about dashboards. It is about outcomes. You need experiences that drive engagement, reduce friction, and increase conversions.
92% client and staff retention
The UX strategist on your project in week one is the same person optimising it in month twelve. A 92% retention rate means continuity, deep knowledge of your platform, and no re-briefing. Our clients rate us 4.8 on Google from multi-year engagements.
User-centred research and testing
Every interface is validated with real users before launch. Moderated and unmoderated sessions, heatmaps, session recordings, and scroll-depth tracking. Data-backed design decisions, not guesswork.
2025 Australian Web Awards finalist
Recognised in 3 categories for design and innovation. Proven UX results with case studies showing 2x conversions and measurable revenue lifts.
Mobile-first and accessible
UX designed for responsiveness, speed, and WCAG 2.2 AA compliance. No lock-ins — you own your designs, your assets, and your optimisation roadmap.
Who we help with UX design
What success looks like in UX design
Success in UX design is not about making a site look clean on the surface. It is about ensuring every interaction is purposeful, intuitive, and aligned with business goals. That means avoiding designs that frustrate users, bury key actions, or ignore accessibility standards.
Our team creates user-focused experiences that streamline journeys and make interactions effortless. We combine research, testing, and strategy to design pathways that reduce friction, improve engagement, and increase conversions. Navigation is kept simple, logical, and responsive, so users can find what they need quickly across any device.
And because a great user experience drives growth, we build with accessibility, SEO, and performance in mind from the start. Projects are delivered on time, tested thoroughly, and structured for long-term usability.
UX design: our approach
1. Research and mapping
Customer-journey audits, stakeholder interviews, heatmaps and analytics to locate friction and opportunity.
2. Structure and flow
Information architecture and navigation aligned to user intent. Clear hierarchies for both mobile and desktop journeys.
3. Design and testing
Wireframes and interactive prototypes in Figma. Moderated and unmoderated testing with real users before build.
4. Speed and accessibility
Core Web Vitals targeted (LCP under 2.5s, CLS under 0.1, INP under 200ms) with WCAG 2.2 AA from day one.
5. Ongoing optimisation
A/B tests, behavioural tracking, and a weekly test cadence so performance compounds over time.
UX design services: what is included
- Full UX research, audit and strategy: behavioural analysis, competitor review, and prioritised recommendations.
- Wireframes and interactive prototypes: tested with real users before development begins.
- Design-system recommendations: consistent patterns across your entire site.
- Conversion-focused landing page builds: paired with our landing page design service.
- Weekly testing and optimisation cadence: A/B tests, behavioural tracking, and iteration.
- Transparent reporting plus monthly strategy call: clear metrics and next steps.
Add-ons: usability studies, accessibility audits, heatmap and session recording setup, CRO consulting.
The tech behind winning UX
- CMS and platforms: WordPress/WooCommerce, Shopify, Webflow, Headless (WP/Shopify + Next.js).
- Tooling: GA4 and GTM, Hotjar/Clarity, Looker Studio, VWO/Optimizely.
- Delivery: Cloudflare CDN/WAF, Git-based CI/CD, New Relic/Datadog.
- Standards: OWASP Top 10 practices, WCAG 2.2 AA, Australian Privacy Principles (APPs).
- Ecommerce: PCI-aware patterns with tokenised payment flows.
How we measure UX that matters
- North-star metrics: conversion rate, revenue/lead quality, task success, time to value.
- UX scorecard: page-type benchmarks for CVR, bounce, scroll depth, INP/LCP, form completion.
- Attribution clarity: GA4 events plus server-side tagging where required, so UX impact is provable.
Latest reviews
Your UX design timeline
Every UX project follows a structured process designed to deliver measurable improvements.
Discovery and Research
Full UX audit, analytics and heatmap review, stakeholder interviews, and measurement plan. You receive a strategy document outlining key friction points, opportunities, and prioritised recommendations.
Design and Prototyping
Wireframes and interactive prototypes developed in Figma. User testing sessions to validate design decisions before any build work begins. High-impact pages prioritised for first launches.
Build, Test, and Optimise
Designs move into development with our web development team. A/B tests on key flows, iteration based on real user data, and improvements rolled out across your site. Weekly performance reviews.
Monthly Optimisation
Most clients continue with monthly UX optimisation to compound gains over time. Conversion tracking, behavioural analysis, and continuous A/B testing to keep improving results.
UX Design Pricing
UX Audit and Strategy: $3,500 to $6,000. Heatmap analysis, user journey mapping, and prioritised recommendations report.
UX Design Project: $8,000 to $15,000. Wireframes, prototypes, and user testing across key pages with Figma deliverables and handoff documentation.
Ecommerce and SaaS UX: $15,000 to $30,000. Complex user journeys, multiple conversion funnels, and checkout optimisation. Often paired with ecommerce web design.
Monthly UX Optimisation: $1,200 to $3,500/month. A/B testing, conversion tracking, and iterative improvements. No lock-ins after the first 90 days.
All pricing is indicative and exclusive of GST. You will receive a fully itemised proposal after your free audit.
FREE UX Audit & Quote!
Limited spots | Offer terms apply
Last updated: March 13, 2026
Results, not promises
For more in-depth case studies, see our client results library.
SILK and ASC
Mobile-First UX Redesign
Meet our UX design team
Your UX project is led by senior strategists and designers who have been solving conversion problems for Sydney businesses since 2008, all in-house from our Norwest office.
Jerry Zhang
Project Manager | Design & UX Specialist
For the past 4 years at Click Click Media, Jerry has been dedicated to crafting seamless user experiences. A qualified UX professional, he maps user journeys, collects insights through surveys, and engages stakeholders to uncover friction points. If a form field doesn’t earn its keep, Jerry cuts it – streamlining experiences to be intuitive, efficient, and conversion-focused.
Belinda Baynes
Senior Manager | Design & Creative Specialist
For the past 7 years at Click Click Media, Belinda has shaped the look and feel of countless high-performing campaigns. Her designs sit at the intersection of brand and conversion – beautiful, fast, and built to excel in PPC and SEO environments. As a seasoned creative specialist, Belinda ensures every layout not only captures attention but also drives measurable results for clients.
Jose Marie De Guzman
Senior Manager | Website Design
With 11 years at Click Click Media, Jose has shaped the look and feel of countless high-performing websites. He’s known for designing pages that make “Book Now” feel inevitable – where every pixel has a purpose. Jose’s exceptional focus on crafting beautiful, intuitive experiences ensures that design isn’t just eye-catching, but also guides visitors seamlessly toward action.
Mark Dollente
Web & Digital Asset Designer
For the past 6 years at Click Click Media, Mark has been behind countless crisp ad creatives and high-quality page assets that load fast and look premium. Known for his keen eye and creative flair, Mark consistently delivers designs that not only catch attention but also elevate brand perception – bringing a polished, professional edge to every campaign.
UX design FAQs
Common questions about UX design, pricing, and what to expect.
How much does UX design cost in Sydney?
Most UX projects start from $8,000 (excl. GST), with monthly optimisation packages from $1,200/month. Ecommerce and SaaS projects with multiple user journeys typically invest $15,000 to $25,000.
All proposals are fully itemised so you know exactly what you are paying for.
How fast will we see results from UX improvements?
Engagement lifts can appear within weeks. Meaningful conversion gains typically show within 30 to 90 days.
Timelines depend on your traffic volume and test velocity. Higher-traffic sites can validate changes faster. We set up tracking from day one so you can see the impact as it happens.
Do you test with real users?
Yes, we run both moderated and unmoderated sessions with representative users. We also use ongoing behavioural analytics including heatmaps, session recordings, and scroll-depth tracking.
Real user testing catches friction points that internal reviews miss.
Can you improve our current site without a full rebuild?
Yes. We prioritise high-impact incremental UX changes that move metrics now. Many clients see significant gains from navigation improvements, form optimisation, and CTA refinement without a full rebuild.
We only recommend larger refactors when the data shows the current foundation is limiting your growth.
Do you handle accessibility compliance?
We design to WCAG 2.2 AA standards from day one. This includes reducing cognitive load, ensuring keyboard and screen-reader support, and documenting decisions for compliance records.
Accessible design is not just a legal requirement: it improves usability for all visitors.
Will UX improvements help SEO?
Yes, better UX directly improves Core Web Vitals, dwell time, and conversion signals. Google uses these metrics as ranking factors.
We also create search-friendly information architecture and internal-linking patterns. Our SEO team often collaborates on UX projects for this reason.
Do you work with our dev team or CMS?
We collaborate with in-house or partner devs across WordPress, Shopify, Webflow, and headless stacks. We use Git-based workflows and provide design handoffs in Figma with detailed specs.
If you have existing developers, we integrate with their process. Our development team also handles builds directly when needed.
Who owns the designs and research?
You do. Figma files, research outputs, prototypes, and test results are delivered to your team. We do not hold your assets hostage.
Everything we create is yours to use, modify, and build on, whether you continue working with us or not.
Not sure where to start?
Tell us what is happening and we will tell you what we would do about it.
- 100% Australian team
- No lock-in contracts
Google Rating – 4.8 rating
