UX Design in Sydney
- Smooth, intuitive experiences for Sydney users
- Remove friction and lift conversions
- Customer journeys optimised for lasting engagement
Designing seamless digital experiences
Sydney’s digital market is unforgiving, and a clunky, confusing experience can lose a customer in seconds. Click Click Media designs and optimises user experiences that don’t just look good, but also convert. Every interaction is mapped to intent, every flow removes friction, and every page is built to keep people engaged from first click to final sale.
Our senior UX strategists and website designers combine behavioural insight with data-led testing to deliver experiences that drive growth. Most clients see measurable lifts in engagement and conversion within the first 90 days of a UX overhaul.
Why Sydney businesses choose us for UX design
You don’t just need UX design—you need experiences that drive engagement, reduce friction, and increase conversions. Our UX design services put users first while keeping your business goals front and centre.
- Founded in 2008 with 15+ years of experience designing user-focused digital experiences.
- Sydney-Based Web Design Agency with in-house UX/UI designers and developers.
- ROI-Driven Approach every design decision is backed by data and business outcomes.
- Market-Leading Design & Development with case studies that prove performance impact.
- 2025 Australian Web Awards Finalist recognised in 3 categories for design and innovation.
- User-Centred Research & Testing ensuring every interface is intuitive and conversion-focused.
- Mobile-First & Accessible UX designed for responsiveness, speed, and WCAG compliance.
- No Lock-Ins you own your designs, your assets, and your optimisation roadmap.
Who we help in Sydney
- Growth-minded SMEs ready for websites that sell, not just show.
- Funded scale-ups needing adaptable UX to support rapid expansion.
- Multi-location brands requiring suburb-specific experiences and conversion flows.
- Professional services, trades, SaaS, education, healthcare, and eCommerce businesses looking to lift engagement and sales.
What success looks like
Success in UX design isn’t about making a site look clean on the surface. It’s about ensuring every interaction is purposeful, intuitive, and aligned with business goals. And that means avoiding designs that frustrate users, bury key actions, or ignore accessibility standards.
Our team creates user-focused experiences that streamline journeys and make interactions effortless. And we combine research, testing, and strategy to design pathways that reduce friction, improve engagement, and increase conversions. Navigation is kept simple, logical, and responsive, so users can find what they need quickly across any device.
And because a great user experience drives growth, we build with accessibility, SEO, and performance in mind from the start. Projects are delivered on time, tested thoroughly, and structured for long-term usability, giving you a digital experience that doesn’t just look good but truly works for your customers and your business.
How our UX design process works
- Research & mapping: Customer-journey audits, stakeholder interviews, heatmaps and analytics to locate friction and opportunity.
- Structure & flow: Information architecture and navigation aligned to user intent; clear hierarchies for both mobile and desktop journeys.
- Design & testing: Wireframes and interactive prototypes in Figma; moderated/unmoderated testing with real users before build.
- Speed & accessibility: Core Web Vitals targeted (LCP < 2.5s, CLS < 0.1, INP < 200ms) with WCAG 2.2 AA baked in from day one.
- Ongoing optimisation: A/B tests, behavioural tracking and a weekly test cadence so performance compounds over time.
What’s included in our UX design services
- Full UX research, audit and strategy
- Wireframes and interactive prototypes
- Design-system recommendations
- Conversion-focused landing page builds
- Weekly testing & optimisation cadence
- Transparent reporting + monthly strategy call
Add-ons: usability studies, accessibility audits, heatmap/session recording setup, CRO consulting.
From platforms to payments: the tech behind winning UX
- CMS/Platforms: WordPress/WooCommerce, Shopify, Webflow, Headless (WP/Shopify + Next.js)
- Tooling: GA4 & GTM, Hotjar/Clarity, Looker Studio, VWO/Optimizely
- Delivery: Cloudflare CDN/WAF, Git-based CI/CD, New Relic/Datadog
- Standards: OWASP Top 10 practices, WCAG 2.2 AA, Australian Privacy Principles (APPs).
- eCommerce: PCI-aware patterns with tokenised payment flows.
Proof in the numbers: how we measure UX that matters
- North-star metrics: conversion rate, revenue/lead quality, task success, time to value.
- UX scorecard: page-type benchmarks for CVR, bounce, scroll depth, INP/LCP, form completion.
- Attribution clarity: GA4 events + server-side tagging where required, so UX impact is provable.
Latest reviews
Our success timeline
- Weeks 1–2: UX audit, user research, measurement plan, strategy sign-off
- Weeks 3–6: Wireframes, prototypes, first launches to high-impact pages
- Weeks 7–12: Iteration via A/B tests, rollout across key flows, performance review
Competitive UX design pricing in Sydney
Most Sydney clients invest from $8,000 in UX design and optimisation, with custom packages for eCommerce, SaaS and multi-location brands. No lock-ins after the first 90 days — stay because it works.
All pricing is indicative and exclusive of GST; you’ll get a tailored proposal after the free audit.
Trial offer: FREE design concept + project quote (limited spots; offer terms apply).
Last updated: October 7, 2025
Mini case studies and recent wins
For more in depth case studies and deep dives see our case study page.
TFO — Retail
Problem: Outdated WooCommerce with poor UX.
Action: Full overhaul plus search marketing.
Outcome: +300% online sales.
CBS Food Tech — B2B
Problem: Catalogue UX blocked crawlability.
Action: Rebuilt catalogue IA with schema + internal links.
Outcome: Higher category rankings and lead growth.
Meet our team
Our UX design process creates seamless, intuitive experiences that keep users engaged and converting. Every interaction is carefully mapped to remove friction, improve flow, and align with business goals. With our team, you gain digital experiences that not only look good but perform at every touchpoint.
Jerry Zhang
Project Manager | Design & UX Specialist
For the past 4 years at Click Click Media, Jerry has been dedicated to crafting seamless user experiences. A qualified UX professional, he maps user journeys, collects insights through surveys, and engages stakeholders to uncover friction points. If a form field doesn’t earn its keep, Jerry cuts it – streamlining experiences to be intuitive, efficient, and conversion-focused.
Belinda Baynes
Senior Manager | Design & Creative Specialist
For the past 7 years at Click Click Media, Belinda has shaped the look and feel of countless high-performing campaigns. Her designs sit at the intersection of brand and conversion – beautiful, fast, and built to excel in PPC and SEO environments. As a seasoned creative specialist, Belinda ensures every layout not only captures attention but also drives measurable results for clients.
UX design Sydney FAQs
When it comes to UX, we’re often asked how design choices impact user behaviour and business results. We’ve pulled together answers to the most common questions, but if you’d like clarity on something specific, our team is always ready to help.
How much does UX design cost in Sydney?
Most projects start from $8,000 (excl. GST), with monthly optimisation packages available. Final costs depend on complexity, integration needs and the volume of templates/flows.
How fast will we see results?
Engagement lifts can appear within weeks; meaningful conversion gains typically show within 30–90 days, depending on traffic and test velocity.
Do you test with real users?
We run moderated and unmoderated sessions with representative users, plus ongoing behavioural analytics (heatmaps, session recordings).
Can you improve our current site without a rebuild?
We prioritise high-impact incremental UX changes that move metrics now, while planning larger refactors only if needed.
Do you handle accessibility compliance?
We design to WCAG 2.2 AA, reduce cognitive load, ensure keyboard/screen-reader support and document decisions for compliance records.
Will this help SEO?
Yes, better UX improves Core Web Vitals, dwell time and conversion signals, which correlate with stronger organic performance. We also create search-friendly IA and internal-linking patterns.
Do you work with our dev team or CMS?
We collaborate with in-house or partner devs across WordPress, Shopify, Webflow and headless stacks, using Git-based workflows.
Who owns the designs and research?
You do. Figma files, research outputs, prototypes and test results are delivered to your team.
Ready to see what Sydney’s top web design agency can do?
Your business deserves a web design team that is as passionate about its success as you are. We turn your goals into growth through custom website designs, continuous optimisation, and a friendly, customer-first approach.
Resources & Further Reading
UX Research Template
Our free UX Research Template helps you structure insights, understand user needs, and turn feedback into actionable design improvements.
Raising a Glass to Better UX: Jacob’s Creek’s Global Web Launch
When Jacob’s Creek, one of Australia’s most recognised wine brands, needed to launch a unified, multilingual website across 9 countries and a global platform…
A Complete Digital Fitout: How We Transformed Wucraft’s Website
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Ocular’s Website Rebuild: Clean Code Meets Scalable Design
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