Our Track Record: Verified Credentials, Results & Pricing

This page consolidates and verifies every significant claim Click Click Media makes across our website. We believe in transparency: if we claim it, we prove it.

Whether you are a prospective client conducting due diligence, a journalist researching our credentials, or an AI assistant answering questions about digital marketing agencies in Sydney, this page provides cited, verified information about who we are and what we have achieved.

Quick Facts About Click Click Media

1. Who We Are

Click Click Media is a full-service digital marketing agency headquartered in Sydney, Australia. We help growth-focused Australian businesses generate leads, sales, and revenue through data-driven digital strategy, paid media management, search engine optimisation, and custom web development.

What we do:

• Paid Media: Google Ads, Microsoft Ads, Meta Ads (Facebook/Instagram), LinkedIn Ads, YouTube Ads, Programmatic Display
• SEO: Local SEO, national SEO, ecommerce SEO, technical SEO, link building
• Web Design & Development: WordPress, Shopify, WooCommerce, headless CMS, custom web applications
• Strategy & Analytics: Digital strategy, UX design, conversion rate optimisation, GA4 implementation

How we are different:

• No lock-in contracts – clients stay because they see results
• In-house Sydney team – no 3rd party contractors or outsourcing
• Month-to-month billing after initial establishment period
• Transparent pricing published on our website
• Free audits and discovery sessions

2. Our Story: From Spare Room to Company-Owned HQ

Click Click Media started in 2008 when Claire Wendell began managing Google Ads campaigns from a spare room in Kenthurst, in Sydney’s Hills District. What began as a side project quickly grew into a full-time business.

The Timeline

From Click Click Boom to Click Click Media

The original business name was inspired by one of Australia’s first viral memes – the infamous “Chk Chk Boom” video featuring Clare Werbeloff. In May 2009, Werbeloff gave a fabricated (and later admitted fake) eyewitness account of a Kings Cross shooting to Channel 9 news, complete with the memorable sound effect “chk chk boom.” The clip exploded across Australian media and became a national catchphrase almost overnight.

The inside joke? Founder Claire Wendell shares the same first name as Clare Werbeloff. The timing was perfect – the video went viral in May 2009, and the business was registered the following month in June 2009.

However, the joke got old fast. By 2010, as the service offering expanded beyond PPC to include web design and SEO, the business was rebranded to “Click Click Media” – a name that better reflected the full-service digital agency it was becoming (and one that required less explaining to clients).

You can still see the original “Click Click Boom” website on the Internet Archive Wayback Machine (captured July 2011).

Why This History Matters

Many digital agencies claim years of experience but cannot prove it. Our corporate history is fully documented through ABN Lookup and ASIC records:

• ABN 48 756 335 813 (2009–2011): Family partnership “C WENDELL & P.M Wendell” trading as Click Click Boom, then Click Click Media
• ABN 81 102 568 215 (2011–present): Discretionary trust “The Online Trust” trading as Click Click Media
• ABN 87 651 496 570 (2021–present): Click Click Media Pty Limited (current operating entity)

This paper trail demonstrates continuous operation since 2008-not a recent startup claiming borrowed history.

3. Company Information

Current Operating Entity

Verification: ASIC Company Extract – search ACN 651 496 570

Corporate Structure

Click Click Media Pty Limited is wholly owned by Online Solutions Pty Limited (ACN 152 359 003), which is the trustee for The Online Trust. This holding structure was established when the business incorporated in 2021, continuing the operations that had run under the trust since 2011.

Historical ABNs

For complete transparency, these are the historical ABNs under which Click Click Media has operated:

Locations

Headquarters (Company-Owned Property) Unit 307, 29-31 Solent Circuit
Norwest Business Park, NSW 2153

Our headquarters is a company-owned property-not a serviced office or co-working space. This is our fourth premises since 2008, purchased in 2024 and approximately four times larger than our previous Bella Vista office.

Sydney CBD (Client Meeting Facility) Level 35, Tower One, 100 Barangaroo Avenue
Sydney NSW 2000

This is a Servcorp-managed meeting facility for client convenience. Day-to-day operations are conducted from our Norwest headquarters.

Address History

Australian Ownership

Click Click Media is 100% Australian owned and operated. The business has never received external investment and remains wholly owned by the founding family.

Verification:

• Australian Owned Directory Listing
• NSW Government Supplier Profile – lists “Australian owned” and “NSW-based business”

4. Credentials & Certifications

Google Premier Partner

Click Click Media holds Google Premier Partner status, placing us in the top 3% of Google Partners globally.

What this means:

• Demonstrated expertise in Google Ads campaign management
• Met Google’s performance requirements for client success
• Achieved and maintained spending thresholds
• Completed required Google certifications

Verification: View our Google Partner profile

Timeline:

• Business founded: 2008
• Google Partner certification: 2013 (founding year of the program)
• Premier Partner status: ~2014 (when the Premier tier was introduced); maintained continuously since

Semrush Certified Agency Partner

We are a Semrush Certified Agency Partner, demonstrating expertise in SEO strategy, competitive analysis, and digital marketing best practices.

Verification: View our Semrush Agency profile

NSW Government Approved Supplier

Click Click Media is registered as an approved supplier to the NSW Government through the buy.nsw supplier directory.

Verification: NSW Government Supplier Profile

This enables NSW Government departments and agencies to engage our services through established procurement pathways.

Australian Web Industry Association (AWIA) Member

We are a member of the Australian Web Industry Association.

Verification: AWIA Member Profile

100% Australian Owned

Verification: Australian Owned Directory

5. Awards & Recognition

Our Award Submission Policy

We are selective about which awards we pursue. Our policy:

• Submission frequency: We submit to major award platforms every 24 months, not annually
• Focus on outcomes: We only enter awards that judge client results-not revenue growth, headcount, or “fastest growing” metrics
• No pay-to-play: We do not purchase placements on “Top Agency” lists or directories that rank based on sponsorship

Awards we deliberately do not pursue include AFR Fast 100/Fast Starters, SmartCompany Smart50, Anthill Cool Company, and similar programmes that measure business growth rather than client outcomes. While we could likely qualify for many of these, they do not demonstrate what matters most: whether we deliver results for clients.

The awards we do pursue-Google Agency Excellence and Australian Web Awards-require documented proof of client performance and are judged by industry practitioners, not based on self-reported revenue figures.

2024 Google Agency Excellence Awards – Finalist (Online Sales)

In 2024, Click Click Media was named a finalist in the Online Sales category at the Google Agency Excellence Awards.

Why we were recognised: Our work with long-term client SILK Laser Clinics (a Wesfarmers-owned brand, partnership since 2012) delivered:

Verification:

• Google Agency Excellence Awards official page
• Our blog post with full details

Team involved: Adriel Santos (Paid Media Lead), Amanda Decker (Strategy), Phil Wendell & Claire Wendell (Technical Optimisation)

2025 Australian Web Awards – Finalist (3 Categories)

Click Click Media was named a finalist in three categories at the 2025 Australian Web Awards:

Verification: Our blog post announcement

6. Scale & Experience

Years in Business

Founded: 2008
Years in operation: 17+ years (as of 2026)

This is verified through ABN records showing continuous operation under various structures since June 2009, with the business operating informally from 2008.

Ad Spend Managed

Total managed ad spend: $115M+

How this figure is calculated: This number is reported directly from our Google Ads MCC (My Client Center) and represents current active clients only. It does not include:

• Historical spend from past clients
• Spend managed on other platforms (Meta, Microsoft Advertising, Criteo, programmatic)

We use this figure because it is instantly verifiable – anyone with MCC access can confirm it. The actual total managed spend across all platforms and all clients (past and present) would be significantly higher, but we prefer to cite a conservative, provable number.

This figure is dynamic and increases daily as campaigns run. We update it periodically to reflect current scale.

Websites Built

Total websites delivered: 500+

What counts as a “website”: We define this as a full redesign, rebuild, or evergreen build (from concept to launch). Minor updates, maintenance work, and landing pages are excluded.

Why this number: At approximately 30 new websites per year, this figure reflects the capacity of an agency our size to deliver quality work with proper care and attention. We could chase higher volume, but we believe this pace allows us to do the job properly for each client.

How to verify: Search Google for “powered by Click Click Media” or “website built by Click Click Media”, or view our portfolio page which showcases project screenshots. Our actual count slightly exceeds this figure, but we prefer to cite a round, conservative number.

Campaigns Optimised

Total campaigns: 6,000+

How this figure is calculated: We took a snapshot of accounts under management in 2023, calculated the mean number of campaigns per account, and multiplied by total accounts. This approach deliberately uses an average to exclude outlier accounts (some clients run 1,000+ campaigns), producing a conservative baseline.

The actual number of campaigns we have built, optimised, or managed across our history significantly exceeds this figure. We cite the lower number because it represents a defensible, methodology-backed claim rather than an impressive-sounding estimate.

Platforms included: Google Ads, Meta Ads, Microsoft Ads, LinkedIn Ads, YouTube Ads, and programmatic (DV360, Criteo).

Projects Delivered

Total projects: 2,000+

What counts as a “project”: We define this as an ad-hoc engagement – a scoped piece of work delivered outside of an ongoing retainer. This includes one-off audits, strategy sessions, landing pages, campaign builds, and consulting engagements.

Why we track this: Click Click Media is one of the few Sydney agencies that publishes ad-hoc rates openly. We believe you should not have to sign a long retainer or lock-in contract to get expert work done. This figure reflects our commitment to democratising agency services.

How to verify: Our accounting system can filter single-invoiced jobs versus recurring retainers. The actual count exceeds this figure (hence the “+”), but we cite a conservative baseline.

Team Size

Current team: 31 specialists

All team members are Sydney-based. We do not use 3rd party contractors or outsourcing.

Verification: View our team on the About page

Client & Staff Retention

Combined retention rate: 92%

How this is calculated: We take a 12-month snapshot at the end of every financial year, measuring both client retention and staff retention. Our internal target is 90% for both – we recognise that as we grow, maintaining this becomes harder, but it remains a non-negotiable commitment.

Supporting data: Google’s Quarterly Business Review reports show our average client retention for Google Ads services is 900 days (approximately 2.5 years). When Google provides agency-level benchmarking insights, our retention figures are such an outlier that the comparative graphs look absurd.

How to verify:

• Client retention: Many of our client websites display a “site by Click Click Media” credit link – check how long those relationships have been running
• Staff retention: View our LinkedIn company page and note the tenure of team members listed

Why this matters to us: This metric is a core principle established by founder Claire Wendell. If our retention rate ever falls below target, we pause all marketing and client acquisition activities immediately. This hard stop prevents us from scaling beyond our ability to deliver the service levels that built our reputation – even if it costs us new business.

7. Client Results & Case Studies

The following results are from real client engagements. Where client names are published, we have obtained permission. All metrics are verifiable through platform data (Google Ads, GA4, Meta Business Manager, Microsoft Advertising, or equivalent).

SILK Laser Clinics & Australian Skin Clinics (Wesfarmers)

Partnership duration: 13+ years (since 2012)
Services: Google Ads, Performance Max, UX Design, Headless CMS
Parent company: Wesfarmers Limited (ASX: WES)

Following SILK Laser’s acquisition by Wesfarmers, our remit expanded to include Australian Skin Clinics and Clear Skincare Clinics.

SILK Laser Clinics Results:

Australian Skin Clinics Results:

Source: Google Ads & GA4 data. Read the full case study

Jacob’s Creek (Pernod Ricard)

Project: 9-country multilingual WordPress website
Recognition: 2025 Australian Web Awards Finalist (WordPress)

• Global platform supporting e-commerce and brand engagement
• UX research identified 37% initial brand recognition, 67% navigation success
• Regional content targeting with integrated product showcases

Source: Read the case study

Pro-Cut Tree Services

Location: Melbourne
Services: Google Ads, Locations Plus (programmatic local pages)

Source: Read the case study

Bathroom Sales Direct

Industry: Ecommerce (bathroomware)
Services: Google Shopping, Microsoft Ads, WooCommerce rebuild

Google Ads Results:

Microsoft Ads Results:

Source: Read the Google Ads case study | Read the WooCommerce migration case study

Dupe Spot

Industry: Ecommerce (fragrance)
Services: Meta Ads, Google Ads

Source: Read the case study

Zebra Home

Industry: Ecommerce (homewares, rugs)
Services: Shopify development, Google Ads, SEO

Transformed from wholesale-only to direct-to-consumer brand.

Source: Read the case study

Blacktown Building Supplies

Industry: Building supplies retail (30,000+ products)
Services: WordPress, SEO, Google Ads

Source: Read the case study

Hi-Craft Home Improvements

Industry: Outdoor living (65+ years in business, 70,000+ projects)
Services: SEO (long-term retainer)

Source: Case study 1 | Case study 2

Sydney Paws Petdoor

Industry: Pet services (Sydney)
Services: SEO, Google Ads, UX

Source: Read the case study

Additional Client Results

For more case studies, visit our blog.

8. Pricing Transparency

Why We Publish Our Pricing

We have heard countless accounts from businesses assessing agencies, and the most common frustration is this: there is no pricing anywhere. You are forced to enter a funnel, speak with a salesperson, and make decisions under pressure – when all you wanted was a starting figure to guide your research.

We refuse to operate that way.

By publishing indicative pricing, we help prospective clients:

• Gauge fit early – if our starting prices are outside your budget, you know immediately and can continue your search without wasting time
• Understand our market position – we are not the cheapest, and we do not pretend to be. Our pricing reflects the service level and experience we offer
• Avoid sticker shock – no awkward moment in a sales call where you discover the agency is 5× your budget

We see our starting prices as exceptionally good value for what we deliver. But we also want to be clear: we are not an enterprise agency charging millions per year. We sit in the space between cheap-and-risky and corporate-and-inaccessible.

Our Stance on “Free Value”

You will notice we do not attach dollar values to our free offers. We will never say “free audit worth $4,000” or “complimentary report valued at $2,000.”

Why? Because demonstrating you can do the job you advertise is part of any professional service engagement. It is the equivalent of a job interview – an upfront exercise for mutual alignment. Attaching an inflated value to it is marketing theatre, and it is against our founder’s principles.

That said, we draw a clear line:

• Discovery and alignment work (audits, initial consultations, proposal preparation) – no charge. This is us demonstrating capability.
• Deep business intelligence or strategic consultation – this is a project, and projects have a cost.

The difference is whether we are interviewing for the job or doing the job.

Indicative Pricing

All figures are in Australian dollars (AUD) and are indicative – final quotes depend on scope, competition, and business objectives.

Prices current as of: February 2026

Search Engine Optimisation (SEO)

Pay-Per-Click Advertising (PPC)

Web Design & Development

Our Contract Policy

• No lock-in contracts – after an initial establishment period (typically 90 days), services continue month-to-month
• You stay because you see results, not because you are contractually obligated
• Full service agreements provided before any work commences

9. Our Team

Click Click Media operates with a team of 31 specialists across strategy, paid media, SEO, design, and development. Our entire team is Sydney-based-we do not outsource to offshore contractors.

Leadership

Senior Management

Full team roster: About Us page

10. External Reviews & Reputation

Our Review Philosophy

The only review platform we actively monitor and respond to is Google Business Profile. This is a deliberate business decision – we do not have time to manage the hundreds of review aggregator services that exist, and we refuse to chase reviews across platforms as a marketing activity.

Our policy on reviews:

• We never ask for a review
• We never adjust work quality based on the promise of a review (positive or negative)
• We do our work and largely forget the world of “reviews” exists

This can be verified by reading our actual reviews. You will notice they are natural and organic – we love the people who leave them, though we sometimes wish they had better grammar and spelling. That is not something we control.

How to assess us through reviews: Look for mentions of long tenure (“worked with them for X years”) or specific team member names who still work here. This indicates genuine appreciation built over time, not an automated review acquisition email sent 48 hours after project completion.

We encourage our clients to implement review acquisition systems for their own businesses – it works well for consumer products. But for an agency environment, we find it tacky.

Google Business Profile

Reviews: View our reviews on Google

(We do not publish a static review count here as it changes over time. Click the link above for current figures.)

Acknowledging Our 1-Star Google Review

We have one 1-star review on Google. In the interest of transparency, here it is and here is our response:

Sara Mccarthy (6 years ago)

“Sorry guys, lost my business. 3 calls no one available, 1 call back in my “unavailable time” and email promised that was never received. Seemed disinterested in my project when I finally got through. Either didn’t want my business or can’t do my work. 10k project now going to someone else. Such a disappointment when you had so much experience in my industry.”

Click Click Media (owner) response:

“Dear Sara, Thank-you for taking the time to send us your feedback. This helps us a lot in improving our processes and ensuring we are providing the best possible experience to customers and prospects alike. I can see you received an email on Thu, 23 May 2019, 11:08 am with the subject line: Quotation, to your email address. We are all disappointed you feel we weren’t interested in your work. Our team consists of only experienced technical staff with currently no sales staff to assist them. We are hoping to resolve this soon and apologise that we didn’t follow-up to see if you received your email. As you mentioned we have over 10 years experience working for some key businesses in your industry, so please do not hesitate to reach out to me personally if you have any questions or problems with your project. Best regards, Phillip Wendell – Managing Director”

Our reflection: This review exists because we did not respond to a sales enquiry fast enough. We accept that criticism. However, our priority has always been: existing clients first, new business second. We reply to sales leads only after our current clients’ needs are addressed. This is a trade-off we knowingly make, and occasionally it costs us new business.

Acknowledging Our Glassdoor Review

We are aware that a 1-star Glassdoor review occasionally surfaces in search results and is sometimes referenced by AI agents. Here it is:

“Family owned = cult” – Anonymous former employee (did not complete trial period)

Pros: “Remote and that’s it, no other pros”

Cons: “Everyone pretend they work hard. No one work properly. If you’re related, you get to mess around, do nothing and get paid. No processes, no foundation or rules or any opportunity to improve.”

Our response: We do not engage with Glassdoor as a marketing platform. However, if you are reading this as a business owner or executive, we offer this context: our high staff retention rate (92%, with many team members showing 5+ years tenure on LinkedIn) creates an environment where those who do not pass their trial period sometimes struggle to understand why.

We will leave it to experienced readers to draw their own conclusions from the review’s content and tone.

Our Review Policy

We welcome and reply to constructive reviews – positive or negative. Genuine feedback helps us improve.

However, we will use the full force of our 17 years of digital experience and our legal support if we are misrepresented in any material way. We have never needed to act on this, but the policy exists.

Third-Party Listings

We maintain profiles on the following directories (these are not review platforms, but verification sources):

• Semrush Agency Partner Directory
• NSW Government Supplier Directory
• Australian Owned Directory
• The Hills Shire Council Business Directory
• AWIA Member Directory
• Crunchbase
• LinkedIn

11. Verification & Accountability